1. Who we are
This website is operated by Cusco Aventuras Transtours S.R.L. (RUC 20606153938), with address at APV San Antonio J-7-4, San Sebastián, Cusco, Peru (“Day Trip Peru”, “we”). These terms apply to every private transfer, tour, package and tailor-made trip booked through this website, by email or by WhatsApp. By requesting a booking you accept them.
2. Booking requests and confirmation
- Sending a form is a booking request, not a confirmed reservation. A booking is confirmed only when we send you a written confirmation by email or WhatsApp with its reference code (e.g. DTP-00123).
- Please check your confirmation carefully (names, dates, times, addresses, flight or train numbers) and tell us about any mistake as soon as possible.
- The person who makes the booking must be of legal age and accepts these terms on behalf of all travelers in the group.
3. Prices
- Transfer and tour prices are per private vehicle, not per person, and include the vehicle, professional driver, fuel, tolls and parking unless otherwise stated.
- Package prices are per person, based on two travelers sharing a room, and may vary by season, hotel availability and group size.
- Entrance tickets, guides, meals and other services are only included when expressly listed in the description or confirmation.
- Prices are shown in US dollars. If you pay in Peruvian soles we use the exchange rate of the payment date.
- Night services, extra stops, extra waiting time or route changes requested on the day may have an additional cost, which we always communicate before applying it.
4. Payments
Payment methods, deposits and deadlines are described in our Payment Policies.
5. Cancellations and changes by the traveler
| Service | Notice | Charge |
|---|---|---|
| Transfers and private tours | 24 hours or more before the service | Free cancellation |
| Transfers and private tours | Less than 24 hours | 50% of the service |
| Transfers and private tours | No-show | 100% of the service |
| Packages and tailor-made trips | See Payment Policies | Depends on notice and third-party tickets |
Date or time changes are free when requested at least 24 hours in advance and subject to availability.
6. Waiting time, delays and pick-ups
- Airports: we monitor your flight and wait up to 60 minutes after the actual landing time at no extra cost.
- Hotels and train stations: the driver waits up to 15 minutes after the agreed time. After that, the service may be considered a no-show if we cannot reach you.
- Please make sure we have a working phone/WhatsApp number to contact you on the day.
- Travel times are approximate. Road works, weather, strikes or traffic may cause delays; we always plan sufficient margin for trains and flights, but we recommend allowing extra time for connections.
7. Passengers and luggage
- The number of passengers and large suitcases must not exceed the vehicle’s capacity shown at booking. If the group or luggage is larger than declared, a bigger vehicle (and its price) may be required.
- Children must travel in an appropriate child seat, available free of charge on request — please tell us their ages when booking.
- Smoking, alcohol consumption and behavior that endangers the driver or other passengers are not allowed in our vehicles.
- Damage to the vehicle caused by passengers may be charged.
8. Health and high altitude
Many of our routes go above 3,500 m. Travelers are responsible for being fit to travel and for consulting a doctor if they have health conditions. All our vehicles carry oxygen for high routes; our drivers may adapt the pace or the route for your safety.
9. Changes and cancellations by Day Trip Peru
We may modify or cancel a service for reasons beyond our control (weather, landslides, strikes, road closures, government restrictions or other force majeure). In that case we will offer an alternative date or service, or a full refund of the amounts paid for the affected service. We are not responsible for additional expenses not booked with us (flights, hotels, tickets) that result from such events.
10. Third-party services
Trains, entrance tickets, hotels and other services provided by third parties are subject to their own conditions, which may be non-refundable. We act as an intermediary for those services and will always help you with any claim.
11. Insurance and liability
Our vehicles have the mandatory SOAT insurance. We recommend all travelers to have travel insurance covering health, accidents, cancellations and lost luggage. Our liability is limited to the price of the contracted service, except where the law provides otherwise.
12. Complaints
If something goes wrong, tell us immediately so we can fix it on the spot. You can also write to info@daytripperu.com. In accordance with Peruvian consumer protection law, a Complaints Book (Libro de Reclamaciones) is available to our customers.
13. Applicable law
These terms are governed by the laws of the Republic of Peru. Any dispute will be submitted to the competent courts of Cusco, without prejudice to the rights granted to consumers by law.